??From the first phone call to the
final presentation by Randy Moon all has been done in a
highly professional manner. Randy has put forth an
extraordinary effort to restructure our business for
future growth and profitability??
-Fred Spezza, President
Mohawk Heating Co. Inc
??We cannot believe the difference we are already seeing
in our sales. Our company is already running much
smoother than it had been.
In the beginning, I had my doubts and was very concerned
about the expense. We weren?t even paying some of our
bills on time. Randy taught us how to plan our cash flow
and now we can see when each bill can be paid. I am
truly amazed. Randy showed us our weak areas and told us
how to change and overcome them. He organized our
operations. He gave us job descriptions, now everyone
knows what is expected of them, exactly what they are
responsible for and who they are accountable to. He set
up an incentive program tied to employee productivity.
He reviewed and encouraged our marketing procedures. He
reviewed our sales procedures and encouraged Jim Sr. and
Jim Jr. to go back out and sell. We feel we have learned
We are really grateful because this experience has
renewed us, lifted our spirits, and gotten us really
excited about our business??
-James Kennedy VII, James Kennedy VI, and Deborah
??First week: Randy Moon came in and cleaned out desks,
straightened out the books, began legal proceedings
against people who owed us money. After one week we
hired Randy to come back for another week.
Second week: Randy set up a system for paperwork flow.
We were losing thousands of dollars in missing
paperwork. We also hired a full-time bookkeeper?
We still have a long way to go, however at least we have
a map to follow to get to profitability. I would
recommend? Randy Moon at any time to anyone.?
-Gene McKnight President
Richmond Hill, GA
?How can we, in a letter, summarize the renewed vision
and plan for profit that Randy Moon has brought into our
company of 27 years? This was a very expensive but even
more worthwhile 4 weeks we have ever spent in our entire
business experience. Randy was able to quickly and
effectively evaluate and address areas of weakness and
also to encourage us to capitalize on our many
strengths. The work over the 4 weeks that Randy
performed professionally includes:
Reviewed our business over the last years and determined
Set up guideline to keep each area accountable to the
Encouraged Joanne to obtain more education in
Created Cash Flow and expense controls to increase
profit and money management.
Set up an incentive bonus plan tied to team productivity
in the shop.
Encouraged us to continue our marketing procedures.
?This experience was one of those
moments that come just a few occasions in a lifetime.?
-Greg Wray, President Joanne Wray, Vice-President
??I was tired of sitting in our ?weekly? meetings,
scratching our heads, and coming up with no answers?All
I can say is Thank God that we have had Randy Moon here
for the most grueling 9 weeks I have spent since Boot
Camp 40 years ago!!
Randy has touched the lives of at least 20 of our
employees, face to face, and every one of them have had
nothing but praise and admiration for the professional
way he has handled each of their job enhancements and
made them an ?owner? of this company. Each employee is
thinking of how to improve their value and the value of
their entire team? Every employee has a new attitude
about working here, about self policing themselves,
their crews and all of the other crews.
Hoette Concrete has changed, is changing and will
continue to move forward to be a stronger, quality
competitor in the St. Louis market for many years to
come because of the efforts of Randy. He has all of the
employees believing in their role in the company and
happy to be a part of Hoette?s new beginning.
On a personal note, I want to say that my wife and I
have had the opportunity to spend two evenings with
Randy away from the office and want to express our
thanks for the very candid conversations we had about
our son John. I know that Randy also had the same
conversations with John and I am confident that with the
training that Randy has given him and the guidance that
Randy has given us, the ?Silver Spoon? will not be
dropped by the next President of Hoette Concrete??
-Joe Hoette, President
Hoette Concrete Construction
St. Louis, MO
?Pro Temp Inc. has been in business for 20 years in the
HVAC and Refrigeration business, with service being the
profitable area. Our growth has been stagnant with 3 ?
7% profit for the past 3 ? 4 years? Company growth was
slow and avoided as we viewed growth as requiring more
hours. We had considered selling the company as we
realize growth is necessary for survival, but we were
not willing to put in more time, and did not know how to
Even though we were shocked at the weekly cost for
consulting, we decided to proceed for a few weeks. We
were impressed and therefore extended the initial
consulting with Randy Moon for a total of six weeks
before we felt comfortable proceeding our own.
In the six weeks of good turmoil, we set the basis for
the reorganization of Pro Temp. The work performed
Reviewed our business the last 3 years and determined
Revamped our accounting to track performance in 3 areas
of our business
Organized the company, passing responsibility to the
Motivated everyone to work towards being more productive
Set up an incentive bonus plan with guidelines for
Put the company on the right track for inventory and
other expense controls
Established sales and marketing procedures
Developed easy to use forms for determining profit,
budgeting and sales scripts.
The short and long term results from this expensive
experience, is that the two owners now have the
opportunity in the future to step back and let the
company run itself by utilizing the existing employees,
gaining financially from continued growth, making it
worthwhile for the employees to strive for higher
performance and give them the opportunity for future
-Cal Van Hemert, President John Moser, Vice-President
Pro Temp, Inc.
I am writing this letter to express our sincere
appreciation for the work and help that Randy Moon has
provided to our company. It was a hard pill to swallow
to call in for outside help, but we are glad we did.
Here are some of the areas that Randy has greatly
improved for us:
Improved Managerial Effectiveness
Developed a Concise Business Plan
I have been in the HVAC/R industry for 23 years and have
not seen anybody pick up the intricate aspects and
nuances of a business as fast and in-depth as Randy.
Without Randy?s professionalism and expertise, I have no
doubt that we would not be on our current track??
-Joe Berrena President
Joseph T. Berrena Mechanicals, Inc